Q. I would like to view the Linen House range of products – Do you have a showroom?
As a wholesaler, Linen House sells to retailers and does not sell directly to the public. For that reason we do not have a Linen House showroom for retail customers to view our products. If you would like to view our products we encourage you to visit one of our stockists. Our list of stockists can be found here.
Q. Where can I purchase your products from?
We have a large range of brands that are available in different retailers including Farmers, Briscoes, Bed, Bath and Beyond, Harvey Norman and many independent retailers. Each product on our website lists which retailer stocks. To find a stockist near you, please refer to our list of stockists.
Q. I live outside of New Zealand. Is there anywhere I can buy your products from?
Linen House has international partners in many countries around the world including Australia, South Africa and Hong Kong. These partners have relationships with international distributers across the globe. Please contact us at firstname.lastname@example.org for more information.
Q. I would like to purchase your products online – Can I purchase directly from your website?
As a wholesaler, Linen House sells to retailers and does not sell directly to the public. We have designed this website to be a comprehensive catalogue of all the products we have available through the different retailers we supply to. Many of our stockists sell our products online via their own website. Our list of stockists can be found here.
Q. Do you have an outlet shop?
Yes, Linen House has an outlet shop for end of line products. Our outlet shop is open between 10am and 4pm every Friday (except Public Holidays) and is located at our business premises (Unit A1, 40 Triton Drive, Rosedale, Auckland).
Q. What do I do if I have purchased an item which is faulty?
Linen House is committed to the excellence of our products and providing first class customer service. Our customer service team is available during normal business hours to help you with any queries after your purchase.
If you are not satisfied with your purchase, we recommend contacting the retailer you purchased it from in the first instance. Please contact us at email@example.com if you require any assistance with your product after purchase.
Q. How is a sheet made?
The fabric is made up of fibres running in 2 directions at right angles to one another, these are known as the warp and weft. Warp runs lengthwise and weft runs across the width. By changing the weave pattern is possible to create different bed linen types.
Q. What is thread count?
Thread count is the number of threads woven vertically and horizontally into a 10cm square. Using finer threads means more per square centimetre making a soft and more luxurious fabric.
Q. What is percale?
Percale is a plain closely woven fabric with a thread count of 225 or above. Percale can be used to describe both 100% cotton and polyester/cotton blends.
Q. What is sateen?
Sateen fabric is made with long strands of fibre. The fibre is woven in a specific long lateral pattern giving a soft smooth finish.
Q. Why is polyester/cotton so commonly used?
Polyester/Cotton blends make for an easy care product that also dries quickly. It ensures a soft feel and helps with crease resistance, shape retention and durability.
Q. How is a towel made?
Unlike most fabrics where fibres run in two directions, toweling has a third fibre which forms the loops or pile of the fabric. By weaving these three fibres in different ways you can create different patterns and types of towels.
Q. What is GSM?
GSM is the measure of how many grams per square metre. Longer and closely woven fibres give the towel a greater the weight per square metre. The higher the GSM the thinker and more absorbent the towel.
Q. What is zero twist?
The pile or loops of zero twist towels has been woven without being twisted. This allows for the fibres to have greater surface area and allow for superior softness and absorbency.
Q. Why is cotton so commonly used?
No other fibre can compare to the absorbency, softness, durability and ease of care of cotton. It is the quality of the cotton that makes the difference, the longer the staple fibre the better the thread.